General

Understanding the Human factors involvement within your activity to improve:

• Flight Safety

• Staff Safety

• Aircraft Security

The need to take human factors into account;Incidents attributable to human factors/human error; `Murphy’s’ law

Human Performance and Limitations

Vision; Hearing; Information processing; Attention and perception; Memory; Claustrophobia and physical access

Social Psychology

Responsibility: individual and group; Motivation and de-motivation; Peer pressure; Culture’ issues; Team working; Management, supervision and leadership

Factors Affecting Performance

Fitness/health; Stress: domestic and work related; Time pressure and deadlines; Workload: overload and underload; Sleep and fatigue, shiftwork; Alcohol, medication, drug abuse.

Duration: English 3 days (18 hours)

Instructor: AFC Human factors regulations expert

Prerequisites: basic knowledge of safety and human factors management

Public: all staff involved in human factors management or risks analysis and/or management